Return Policy Page
ToYeZa Return & Refund Policy
At ToYeZa, we are committed to providing you with high-quality cleaning solutions to keep your spaces spotless. If you are not entirely satisfied with your purchase, we are here to help. Please read our return and refund guidelines below.
1. Eligibility for Returns
Timeframe: You have 7 days from the date of delivery to request a return.
Condition: To be eligible for a return, the item must be unused, unopened, and in the exact same condition that you received it.
Packaging: The item must be in its original packaging with all factory seals, caps, and labels fully intact.
2. Non-Returnable Items Due to the chemical and hygienic nature of our products, we cannot accept returns for the following:
Any product that has been opened, unsealed, or used (including partial use).
Products like our Hand Wash, Dish Wash Liquid, or Toilet Cleaner where the hygiene seal is broken.
Items purchased during a clearance or "Flash Deal" sale (unless they arrive damaged).
3. Damaged, Leaking, or Incorrect Items We take great care in packaging our liquid products like the Car Wash Shampoo, Glass Cleaner, and Kitchen Cleaner. However, if your order arrives damaged or leaking due to transit:
Please contact our customer support team within 24 hours of delivery.
Do not discard the leaking bottle or the packaging.
Share clear photographs or an unboxing video showing the damaged package, the leaking product, and the shipping label.
Once verified, we will immediately arrange for a free replacement or a full refund.
4. How to Initiate a Return
Log in to your ToYeZa customer account and navigate to "My Orders."
Select the item you wish to return and choose the reason for the return.
Alternatively, you can email our support team with your Order ID and return request.
Once approved, our delivery partner will initiate a reverse pickup from your registered address within 2-4 business days.
5. Refunds
Once we receive your returned item, our quality check team will inspect it to ensure the seals are intact.
If your return is approved, we will initiate a refund to your original method of payment (Credit Card, UPI, Net Banking, etc.).
You will receive the credit within 5 to 7 business days, depending on your card issuer's or bank's processing time.
Note: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).
