Support Policy Page
ToYeZa Customer Support Policy
At ToYeZa, we are dedicated to helping you achieve a cleaner, fresher environment. Our Customer Support team is here to assist you with everything from tracking your order to providing guidance on how to best use our products.
1. Support Channels & Hours You can reach our dedicated support team through the following channels:
Email Support:
support@toyeza.com(Available 24/7. We aim to respond to all emails within 24 hours).Phone Support:
[Insert Customer Care Number](Available Monday to Saturday, 9:00 AM to 6:00 PM IST).Live Chat: Available via the chat widget in the bottom right corner of our website during business hours.
2. What We Can Help You With Our support team is fully trained to assist you with the following:
Order & Delivery Inquiries: Tracking your shipment, updating delivery addresses, and resolving delayed deliveries.
Returns & Replacements: Assisting with the return process for damaged, leaking, or incorrect items as per our Return Policy.
Product Usage Guidance: Answering questions about product applications, such as using ToYeZa's Kitchen Cleaner safely on stovetops or applying ToYeZa's Furniture Cleaner to wooden surfaces.
Payment Issues: Troubleshooting failed transactions, applying discount codes, or processing refunds.
3. Response Times (SLAs) We value your time and strive to resolve all queries as quickly as possible:
General Inquiries: Acknowledged within 4 hours; resolved within 24-48 hours.
Damaged/Leaking Deliveries: Prioritized and acknowledged within 2 hours of reporting during business hours.
Refund Processing: Updates provided within 24 hours of receiving the returned item at our warehouse.
4. Escalation Process If your query has not been resolved to your satisfaction within 48 hours, you can escalate the issue to our management team.
Please forward your original support ticket email to
escalations@toyeza.com.Our senior support staff will review your case and provide a final resolution within 2 business days.
5. Seller & Vendor Support If you are a registered seller on the ToYeZa platform, please use the dedicated "Seller Helpdesk" located in your Seller Dashboard or email sellersupport@toyeza.com for prioritized B2B assistance.
